FAQ
The questions people actually ask
Short answers, and a link where the long answer lives. If a question here is answered in a way that is not true of the product, that is a bug — tell us.
About the product
What is Evenity?
Evenity is a tool for live creators. It watches your TikTok LIVE and turns what happens there — gifts, follows, comments, shares, subscriptions, likes — into things your stream does: a sound, an alert, a picture or video, text on screen, a webhook call, a keystroke or an OBS scene change. It also draws overlays: a Top Gifter board, a gift feed, a social rotator, an auction board and a gift menu the audience can read.
Who is Evenity for?
Individual creators and streamers who run their own live, and the people who run interactive livestreams for them. It is a personal tool: one account, one workspace per account, your own configuration. Teams, agencies and marketplaces are not what it is built around.
Do I need to be technical?
No. There is nothing to code and no key to paste. You connect a username, and you fill in forms. The most technical thing the product asks of you is to paste one URL into an OBS Browser Source.
Connecting to a live
How does Evenity connect to my live stream?
Through a managed live-events service, using the TikTok username you are going live with. The connection itself runs in Evenity Desktop, on your own computer. Evenity supplies the connection credential — you are never asked for an API key, a token, or anything else technical.
Do I need OBS?
Only for overlays and widgets on screen, which are Browser Sources. Sound alerts, actions, Comment TTS and webhooks work without OBS. You can run Evenity with no overlay at all and still have your gifts play sounds and drive your setup.
What happens to my alerts if Evenity’s servers go down?
The TikTok connection and local playback run on your own machine, so a problem on our side does not stop the parts that are already running on yours. The parts that genuinely need us — signing in, changing configuration, your asset library, analytics and billing — are the ones that need the web app.
Is Evenity affiliated with TikTok?
No. Evenity is an independent product. It connects to TikTok LIVE through a managed live-events API and is not affiliated with, endorsed by or sponsored by TikTok.
Account, packages and money
How much does Evenity cost?
There is a free package and there are paid packages, all priced in Indonesian Rupiah. The packages this deployment publishes right now — names, prices, period and limits — are on Plans & pricing.
Will my package renew by itself?
Not unless you tell it to. Packages are sold as a fixed period, and when the period ends the package ends. You can turn Auto Renew on in Billing if you would rather it continued; it is then paid out of your Evenity balance when the period runs out, and if the balance is not enough, the package simply ends. Nothing is charged behind your back.
How do I cancel?
Turn Auto Renew off and the package will end when its current period ends — you keep everything you paid for until then. There is nothing else to cancel and no notice period. The Refund & Cancellation Policy has the details, including what to do if you want to stop immediately.
How are refunds handled?
Payments are processed by our payment provider, and a refund is made through that provider. Whether a particular payment can be refunded depends on the payment method and on the transaction’s state at the provider, so we confirm eligibility with you before promising a date. The full customer-facing rules are in the Refund & Cancellation Policy.
Do you keep my card number?
No. The payment step is handled by our payment provider, which takes the payment instrument, and Evenity holds no full card number. What Evenity does keep about a payment is the record it needs for your account and your billing history; the Privacy Policy says exactly what that is.
Getting help
Where can I get support?
By email, from the Contact page. Include the email address on your Evenity account, and for a payment the date, the amount and any reference your payment provider gave you.
Can I use Evenity on more than one computer?
Your account and workspace are yours, and a Desktop can be paired to your workspace. The dashboard applies one active session at a time, so if you sign in somewhere else the first page is told that it has been replaced rather than both silently fighting over the same configuration.